We don’t share your personal information with anyone.
Help & FAQs
Trust & Safety
If you’re not 100% satisfied with your cleaning service, just let us know within 24 hours of completion. We’ll send a team out to make it right (within a 7-day window). If after our re-clean is completed and you’re still not happy with service, we offer a full refund.
Your safety and privacy are the most important thing to us. All members of the Maidskeeping team are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a Maidskeeping certified cleaner.
We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly, our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by Stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very, very seriously.
If you’re not completely satisfied with your cleaning, we will come out and re-clean (within a 7-day window). If you still don’t think we did a good enough job to recommend us to your friends and family, we’ll refund your money.
Yes, we run a detailed nationwide background check on all applicants as the last step in our pre-screening process.
If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our Stress-Free promise to you!
Pricing & Policies
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “Redeem Voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointments that have already been completed.
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that is already completed.
Absolutely! Simply enter your coupon (gift card) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. You can login to your account at any time and see the balance on any valid gift cards you have.
Adding your credit card is required for our software to complete the booking process. You will not be charged if the cost of the cleaning is covered by the amount of your voucher.
In most cases, you can enter your coupon code directly on the booking form. If you have any issues, please contact us and let us know.
Manage Your Account
You can submit a password change request on the customer login page at https://maidskeeping.convertlabs.io/
Access your Maidskeeping portal at https://maidskeeping.convertlabs.io/
Select “Forgot Password” option to reset password
Login to your account (https://maidskeeping.convertlabs.io/) and update your address in your upcoming booking. Alternatively, you can send us an email (help@maidskeeping.com) and we will update your address for you.
You can submit a password change request on the customer login page at https://maidskeeping.convertlabs.io/
Log into your account at https://maidskeeping.convertlabs.io/ and update your card on file. Your new card will automatically be noted as your default card.
Simply go to our “Book Now” page and use the simple booking form to schedule your appointment online. Feel free to contact us with any questions.
Getting Started
No two homes are alike, thus we base our pricing on factors like clutter, pets, and even your lifestyle, all of which affect the way we clean and impact the price. Base pricing is based on the number of bedrooms and bathrooms in the home. We also offer additional services such as laundry, window cleaning, and more for an additional cost. Select the services you’re looking for and receive a real-time estimate on our “Book Now” page!
We provide services for all of Tarrant County and most of Dallas County.
Absolutely! Simply respond to your confirmation email or login to your account and add any comments you would like to be applied to your service. Our team will respond with confirmation and to notify you of any potential additional costs prior to your scheduled service.
Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.
When you book service an account is automatically created for you! Simply set up your account, choose your password, and you’re all set! You can also create and manage your account at this link – https://maidskeeping.convertlabs.io/
Yes, our team arrives prepared with all cleaning supplies, products and equipment, unless there is a specific request for a certain product.